Billing FAQ

Q: How do I obtain invoices?

A: You can DingTalkManage background> value-added services> My orders page to view the order status and issue invoices.

Instructions

If you purchased the YIDA exclusive edition, you need to contact the corresponding service provider for invoicing.

Q: Why can't I View version YIDA?

A: organizations that use YIDA have no access to view versions before January 7, 2021. organizations that use YIDA have access to view versions after January 7, 2021.

Q: The number of enterprises is 40. If you want to buy a light edition, which package is YIDA?

A: You can purchase the 50-person version of the YIDA light edition, or you can choose to purchase the 30-person edition and then purchase the 10-person additional purchase package. For more information about how to purchase additional packages, seePurchase value-added service resource packages.

Q: Can I expand the attachment separately?

A:

1. You have purchased the YIDA paid version and support the expansion of attachments. For more information, see the staff with YIDA pre-sales labels in the service group.
2. Organizations with YIDA professional edition and later versions can share the attachment storage space of [DingTalk Professional Edition default 1t] [DingTalk exclusive edition default 2t], and can allocate the exclusive capacity of enterprise storage for YIDA separately, after the configuration, this part of the capacity is dedicated to YIDA. For more information, seeJoint Solution.
3. For organizations that have purchased dedicated YIDA, enterprises can also configure the OSS space address for attachment storage. Storage generated by applications that have dedicated storage enabled will no longer be included in the platform attachment statistics.

Q: Do you support public payment?

A: Currently, public payment is supported. You can follow these steps.

Path:Corresponding enterprise> Workbench> Application Center> YIDA> activate now> Select specifications and other information on the page> Buy Now> payment> will jump to the DingTalk management background>> select bank remittance as the payment method.

Q: Can I release/restore the data volume after data is deleted?

A: Yes, the release rules are as follows:

If data is deleted or a form is directly deleted in channels such as data management, the amount of data that is deleted will be released within one hour after deletion.:For example, if a form is deleted or the data in the form is deleted at 07:22:07 on July 28, 2021, the data volume will be released before 08:22:07 on July 28, 2021.

If the entire application is directly deleted, the amount of data occupied by the deleted application will be released within one natural day:For example, if an application is deleted at 07:22:07 on July 28, 2021, the data volume will be released before 07:22:07 on July 29, 2021.

Among them, the free version limits1000 data volumes per month, delete the data of the current month to recover the amount of data of the current month, otherwise, only the total amount of data will be recovered.

Q: Can I experience the product capabilities of the YIDA exclusive edition? Is there YIDA model rooms?

A: You can scan the QR code below to apply for joining the YIDA experience center organization. As it is A public open organization, please do not put sensitive data into your applications and generated data. Thank you for your cooperation!

Q: Why does the paid version not take effect?

A: You can refer to the following content for troubleshooting.

• If the number of authorized accounts in your current organization is N and the maximum number of version accounts purchased is M, it will appear when N>M (that is, the number of authorized accounts for purchased versions is insufficient).Upgrade not completed"The situation.
• The platform administrator can see the general prompt and message notification of "upgrade incomplete" on the YIDA platform (as shown in the following figure).
• The platform administrator can adjust platform authorization and reduce the number of authorized users in the account authorization management menu. When the number of authorized users is reduced to the number of purchased users, the system will automatically upgrade.For more information, seeUser account authorization.